Make an Outreach Request
The request process is available to assist people experiencing homelessness in Salem with outreach services and supports. We’ll use this information to dispatch a homeless services outreach team to the area.

When Should I Make an
Outreach Request?

When Should I NOT Make an
Outreach Request?

  • Did you see someone experiencing homelessness who needs help?

  • Notice a homeless neighbor who seems to be struggling with their physical and/or mental health?

Then you can help them by making an outreach request and alerting us as to any specific concerns you may have regarding the person’s well-being.

Requests can be processed by filling out an online request form or by calling the NWHS Crisis and Information Hotline at 503-581-5535. The Hotline option is available for pressing concerns which may require more immediate intervention. As outreach capacity is limited, requests for those with more serious medical and/or mental health needs may be prioritized.
  • If you come across a family with minor children experiencing homelessness, have them call the NWHS Crisis & Info Hotline and ask to be connected to family shelters and resources.

  • For medical or mental health emergencies, please call 911.

  • For crime or illegal activity, please contact law enforcement.

  • For services like bulky item pickup, illegal dumping or graffiti removal, please contact the City of Salem Graffiti Abatement Team or the City of Salem Code Compliance Team.

  • Outreach requests do not replace homeless encampment reporting protocols. Please contact the City of Salem Code Compliance Team.

How Soon Will the Outreach Team Respond?

Key Contacts

  • NWHS Crisis & Info Hotline: 503-581-5535

  • City of Salem Graffiti Abatement Team:
    503-371-4264


  • City of Salem Code Compliance Team:
    503-588-6421


  • City of Salem  Non-Emergency Police Line:
    503-588-6123


Due to high demand and limited hours, it may take anywhere from a few hours to a few days for an outreach team to be deployed, and we may need to prioritize those individuals who are most vulnerable. With over 1,500 people living on the streets of Salem, the need for outreach services is great.

Click to download our Outreach Request Guidance & FAQs
Outreach Team FAQs

Outreach Request Form

YOUR FIRST & LAST NAME
PHONE
EMAIL
BUSINESS NAME (if applicable)
DESCRIPTION OF LOCATION
DATE LAST SEEN*
NUMBER OF PEOPLE
NAME OF PERSON REQUIRING OUTREACH
PHYSICAL DESCRIPTION OF PERSON/PEOPLE IN NEED OF OUTREACH
DESCRIPTION OF PERSON/PEOPLE'S NEEDS
Submit